兰州银行客服机器人“兰兰”上岗：银行客服迎来智能时代

2014-11-20 12:07

来源:大西北网作者:记者马朋艺摄点击:次

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兰州银行客服机器人“兰兰”上岗：银行客服迎来智能时代

　　“白色的裙子，蓝色的马甲，短齐而又精干的头发，大大的眼睛一闪一闪的，展现了优雅与美丽。”11月20日，兰州银行的智能美女“兰兰”正式上岗，她将在以后的工作中承担部分大堂经理的职责，迎宾服务、业务查询、新业务推广等，以让客户切身感受到兰州银行营业大厅所提供的高科技人性化服务。据悉，此项业务为国内首创，开金融行业服务领域之先河，而这一切也都预示着客户服务迎来智能机器人时代。
(责任编辑：鑫报)

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